Create and edit a service

This page is about the main form for creating and editing a service. This is where you configure:

• the core service data;
• category and locations;
• employees when the type requires them;
• pricing options or services in package;
• additional settings depending on the type;
• activity and online visibility when they apply.

Detailed management of pricing options, group options, corporate cards, and "Check-in pricing" is covered separately in Pricing and additional options.

Before you start

• Make sure you have at least one service category. If not, create it first in Service categories.
• If the service should be available in more than one location, make sure those locations already exist.
• If the service should be performed by specific employees, make sure they are already added.
• Decide in advance which service type you will create: single, group, package, or "Check-in service".

How the form is structured

The main service form is easiest to work with in this order:

1. basic data;
2. category and locations;
3. employees, when the service is not a package and not a "Check-in service";
4. pricing options or "Services in package", depending on the type;
5. additional settings depending on the type;
6. activity and online visibility, when they apply.

Basic data

At the start, you fill in:

• "Service name";
• "Service description".

The name is required. The description is optional, but useful when the service is shown online or when you want the team to distinguish services more easily.

Next to "Service description", there is also an "AI content assistant" button if you want to prepare a first draft faster.

AI help for the description

AI help is available only for "Service description". It is useful when you want a fast starting draft that you will edit afterward.

In the AI window, you set:

• Instructions;
• Tone;
• Goal;
• Language;
• Add emoji.

Then you choose "Generate". If the result fits, click "Use text" and the text returns to the service description.

Important:

• AI help does not save the service for you;
• the generated text is a draft and should be reviewed;
• the service is saved only after "Create" or "Save".

Category and locations

Next, you choose:

• "Service Category";
• "Locations".

These two parts are fundamental:

• the service cannot be created without a category;
• the service cannot be created without at least one location.

The category defines where the service will be organized in the catalog. The locations define where it can actually be offered.

Employees

The "Employees" section appears for single and group services.

This is where you choose which employees can perform the service. It is the practical link between the service and the schedule.

Important:

• for "Package service", this selection does not appear in the same way because the logic comes from the services inside the package;
• for "Check-in service", this selection does not appear because the flow is for reception and access, not for standard calendar assignment by employee.

Pricing options or services in package

This is the first major difference by service type.

For single and group services

The form shows the "Pricing options" section. The service must have at least one pricing option.

Here you set the first working variant of the service:

• duration;
• price type;
• price;
• old price, if any;
• pricing option name, if needed.

For a check-in service

The form still uses "Pricing options", but with entry and stay logic instead of standard appointment logic.

Instead of the usual "Price type", you see:

• "Billing duration";
• "Time charge for billing duration";
• "Old price (optional)";
• "Price option name".

Each such pricing option also includes a separate "Check-in pricing" section.

For a package service

Instead of standard pricing options, you work with the "Services in package" section.

There you:

• select the services included in the package;
• must add at least two services;
• arrange them in order;
• configure when each service in the package starts;
• use "One after another", "Same start time", "Start options", or an exact value in "Start after (minutes)";
• set a price for each package item.

The package-specific workflow is covered in Package services.

What changes by service type

• Single service
  You work with the standard fields, employees, resources, pricing options, online visibility, and color.
• Group service
  The flow is close to the single service, but pricing options can also include "Additional group options".
• Package service
  Instead of a standard pricing flow, you work with a package of already existing services and configure when each included service starts.
• Check-in service
  You work with entry and stay pricing. The flow is not configured as a standard calendar and online-booking service.

Additional settings

For single and group services, the "Additional service options" section can include:

• "Resources" and the list of available resources;
• "Allow resource selection";
• "Uses resource availability";
• "Conditions for resource availability";
• "Includes Several Employees";
• "Change the default tax rate";
• "Extra time" before or after the service.

For a "Check-in service", these calendar-oriented options are not part of the flow. There, the setup is simpler and the most important part is "Check-in pricing" inside the pricing option.

Employees, resources, and availability

For single and group services, the system needs to know what should be checked before the service can be booked at a specific time.

Setting	What it means	When it is required
"Employees"	The people who can perform the service.	Required for a standard service when resource availability is not used.
"Resources"	Rooms, devices, beds, or other equipment that can be linked to the service.	Required only when "Uses resource availability" is enabled.
"Allow resource selection"	Lets the resource be selected during online booking when the service supports it.	Does not make the resource required and does not enable resource availability checks.
"Uses resource availability"	Available time is checked against resources, not only employees.	When enabled, at least one resource must be selected.
"Conditions for resource availability"	Defines whether one available resource is enough or all selected resources must be available.	Shown only when "Uses resource availability" is enabled.

Practical rules:

• If the service is performed by a person and does not require a specific room, device, or equipment, select employees and leave "Uses resource availability" off.
• If the service uses a resource only for information or internal organisation, you can link the resource but leave "Uses resource availability" off.
• If the service cannot be performed without a specific room, device, or equipment, enable "Uses resource availability" and select the resources.
• With "Only one resource is sufficient", the system looks for at least one available resource from the selected resources.
• With "All resources must be available", the system requires all selected resources to be available for the same time.
• "Check-in service" and "Package service" do not follow this standard employee/resource logic.

If the appointment form shows that an employee or resource is missing, check these service settings, the selected location, and whether the matching employees or resources are active.

Status and visibility

• "Active service" defines whether the service can be used.
• "Online Booking" appears only when the type supports the standard online booking flow.
• "Color of the service" is used by the calendar view and is not part of the "Check-in service" flow.

If a service should be visible online, it is not enough to turn on "Online Booking". Also review the location settings in Online booking.

Creating a new service

Desktop

1. Go to "Services".

2. Click "New service".

3. Choose the service type you need (see Service types).

Mobile

1. Go to "Services".

2. Tap the plus button at the top of the screen.

3. Choose the service type you need (see Service types).

Fill in the form

1. Fill in the basic data, category, and locations.

2. If the service is single or group, choose the employees who will perform it.

3. Configure the first working price:

   • for a single or group service — a standard pricing option;
   • for a "Check-in service" — billing duration, time charge, and "Check-in pricing";
   • for a package service — the services in the package.

4. Review the additional settings for the selected type.

5. If the type supports it, configure "Online Booking".

6. Enable "Active service".

7. If the type supports it, add the service color.

8. Click "Create".

Editing a service

1. Open a service from Services list.

2. Click "Edit service".

3. Make the required changes to the core fields, assignments, pricing, or statuses.

4. Click "Save".

Helpful

If you create a "Check-in service", first decide which locations it should work in and how the stay should be charged. That matters more than the calendar settings used by standard services.

What is not on this page

• the detailed description of pricing options, consumables, group options, corporate cards, and "Check-in pricing" is in Pricing and additional options;
• the package logic is in Package services;
• bulk editing across many services is in Manage service prices.

Related topics

• Service types
• Service categories
• Pricing and additional options
• Package services
• Services list
• Check-ins
• Online booking

FAQ

Which parts are required to create a service?

The name, category, at least one location, and a working pricing configuration. A package service must also include at least two services in the package.

Where do I configure charging for a "Check-in service"?

Inside the service pricing option, in the billing-duration fields and the "Check-in pricing" section.

Why do I not see employees and Online Booking for a "Check-in service"?

Because this type is for the flow in "Reception", not for standard calendar and online booking logic.

Where do I edit a package service?

In "Package services". That is where you add the included services, configure their start times, and set the price for each row.