Skip to main content

Support, AI Assistant, and Tickets in Business

This section collects the support pages in the Business app and helps you open the right one quickly.

What you will find in Help center​

  • In Help center you see an AI Assistant section.
  • In the Support section you see cards for Tickets, Phone support, Documentation, Facebook community group, and Viber community group.
  • Depending on the device, you may also see a Downloads section.

Which page to open​

  • AI Assistant for fast first-line guidance about features, settings, workflows, and common issues.
  • Tickets for trackable communication with status, history, and attachments.
  • In-app notifications for incoming app messages, news, and personal notification settings.

Important​

  • Only channels and actions verified in the UI are documented.
  • Unverified response-time, SLA, or infrastructure promises are intentionally out of scope.
  • Help center is a place to access different channels and resources, not a separate ticketing system.
💡No business profile yet?

To use these features in Business, you need a business profile. Create one and continue with setup.