Barcode/QR Scanner
This page is about the general code scanner in Business when you want to quickly open a related client, issued membership, or appointment.
If you are looking for the QR flow for "Check-ins" in "Reception", continue to Check-ins. That is a separate flow with different logic.
Where to open it
The most common entry points are:
- in the desktop version from the top menu through "Integrations" -> "Barcode/QR Scanner";
- in the mobile app from the action menu through "Scan QR code".
What is the difference between the desktop version and the mobile app
Desktop version
In the desktop version, "Barcode/QR Scanner" works as a scanner on/off control.
When you turn it on:
- the menu shows
on; - the system starts accepting scanned codes;
- the state stays remembered until you turn it off again.
When you turn it off:
- the menu shows
off; - the scanner stops processing codes.
Mobile app
In the mobile app, "Scan QR code" opens a dedicated camera-based scanning screen.
There:
- you tap "Start scan";
- the system asks for camera access when needed;
- if access is missing, you can use "Open settings".
Important:
- camera scanning is available only in the mobile app;
- the browser and desktop app do not use this scanning method.
What codes are supported
The scanner is most useful with QR codes generated by Reservation.Studio.
After a successful scan, the system can:
- open an issued membership;
- open the client profile;
- open the appointment of the specific client.
The exact result depends on the contents of the code.
How it works for an appointment
When the code belongs to a client from a specific appointment:
- the system opens that client’s appointment;
- this is useful when you want to quickly continue with the actions around that appointment;
- from there you can continue with the usual appointment workflow.
If the appointment cannot be found, the system shows an error.
How it works for a membership
When the code belongs to an issued membership:
- the system opens that membership;
- you can immediately review whether it is active and what its current state is.
How it works for a client
When the code belongs to a client:
- the system opens the client profile directly;
- this is useful when you want to quickly reach that client’s appointments, sales, memberships, or check-ins.
When not to use this page
Do not use this flow when your goal is to start or close an entry/exit record in "Reception".
There is a separate QR flow for that in:
There, scanning works with a client QR code and can directly perform "Check-in" or "Check-out" depending on the client’s current state.
What is important to know
- Use QR codes generated by Reservation.Studio.
- With an invalid or unsupported code, the system will not open a useful action.
- In the mobile app, after a successful scan you can continue with another scan without reopening the screen.
What is not on this page
- This page is about general code scanning, not about creating or sharing QR codes.
- This page does not describe the dedicated QR flow for "Check-ins" in "Reception".
- If you want the appointment workflow after scanning, continue to Appointments.
- If you want the membership workflow after scanning, continue to Issued memberships.