Reviews
The "Reviews" screen is for client reviews, review statistics, and replies. Reviews come from completed appointments and affect the public profile of the business.
What you will see
- a list of reviews;
- the main rating with the number of reviews;
- "Response rate", "Reviews with comments", and "Reviews with photos" statistics;
- a "Haven`t replied" filter for reviews without a reply;
- actions for viewing, replying, reporting, and review invitations.
How to invite a client for a review
- Open the review invitation for the specific client.
- You will see a personalized "Review link" for the selected client and appointment.
- You can:
- copy the link;
- open the link;
- show a QR code;
- use "Share via SMS".
How to reply to a review
- Open the review.
- Choose "Add reply" or "Edit reply".
- Fill in "Your reply".
- Optionally use "Generate reply" from the "AI assistant" block.
- Choose "Reply as".
- Decide whether to enable "Show reply on public profile".
- Select "Save".
How the AI reply works
- "AI assistant" creates a short professional reply based on the review.
- "Generate reply" fills the proposed text into "Your reply".
- You can still edit that text manually before saving.
- The AI reply does not publish anything automatically. You still need to choose "Reply as", decide whether the reply should appear publicly, and click "Save".
- Business reminds you: "Review before saving. Do not include personal data, incentives or requests for a positive rating."
How to report an inappropriate review
- Find the review in the list.
- Select "Report inappropriate review".
- Confirm from "Report review".
After confirmation, Business shows "Review reported.". The Reservation.Studio team will review the report.
How to use the statistics
- "Response rate" shows what part of reviews have a reply.
- "Reviews with comments" shows reviews where the client left text.
- "Reviews with photos" shows reviews with photos.
- Star rows can be used as a quick filter for a specific rating.
Important
- The reply has a limit of 1000 characters.
- You can filter reviews by statistics and by whether they already have a reply.
- If you turn off public visibility, the reply stays saved in the system but does not appear in the public profile.
- Reporting a review sends it for review; it does not automatically hide the review from the public profile.