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Business: reception check-ins, new reports, and membership-linked usage

· 5 min read
Venelin Iliev
Venelin Iliev
Founder & CTO @ Reservation.Studio

Business: reception check-ins, new reports, and membership-linked usage

This update adds a complete new check-in workflow to Business. "Reception" now includes a dedicated "Check-ins" lane, you can work with a new "Check-in service" type, charge entry and stay time through a linked sale, follow usage in new reports, and see check-ins in both the client profile and memberships.

✨ In short​

  • "Reception" now includes a dedicated "Check-ins" lane with client search, status filtering, and quick actions for "Check-in", "Scan client QR", and "Check-out".
  • In the QR flow, the system can also work as a fast entry/exit flow: if the client already has an open session in the current location, scanning again performs "Check-out" instead of opening a second session.
  • Services now include a new "Check-in service" type with a separate "Check-in pricing" section.
  • Check-in pricing now supports "Entry fee amount", "Included minutes", "Rounding", "Grace minutes", and "Maximum charge minutes (optional)".
  • Every check-in record now has a detail view with client, service, location, check-in/check-out method, linked sale, and membership.
  • "Client profile" now includes a "Check-ins" tab with history and a quick way to start a new check-in.
  • In "Issued memberships", the "Usage" tab now includes check-ins, not only sales.
  • "Reports" now includes new "Check-in history" and "Check-ins by date" screens.

🏁 Faster reception work with check-ins​

"Reception" now includes a dedicated "Check-ins" work area. That gives the team one place to see who has entered, which check-in service was used, whether a membership is linked, and whether the linked sale still has an amount due.

What is new in this flow:

  • client search;
  • status filter for current and completed check-ins;
  • a "Check-in" button for manual session start;
  • a client QR scanning action;
  • quick "Check-out" directly from an active check-in card;
  • direct access to the client, linked sale, or check-in details.

The QR flow is especially useful for reception and access control:

  • if the client has no open session, scanning starts a new one;
  • if the client already has an open session in the current location, scanning again closes it with "Check-out";
  • if the client has an open session in another location, the system opens that record instead of creating a second one.

This reduces manual work and keeps the process consistent when the team needs a fast on-site entry and exit flow.

💳 New service type and clearer attendance charging​

In "Services", you can now work with a new "Check-in service" type. It is intended for reception check-ins and access workflows, not for standard appointment handling.

Each price option for that service type now includes a dedicated "Check-in pricing" section where you can configure:

  • "Entry fee amount";
  • "Included minutes";
  • "Rounding";
  • "Grace minutes";
  • "Maximum charge minutes (optional)".

In practice, this means:

  • you can charge a one-time entry fee already at check-in;
  • at check-out, the system can calculate time-based stay charges;
  • when there is an amount due, the linked sale can open directly from the flow.

That turns check-ins into a real operational and commercial workflow, not just a presence marker.

👤 Better traceability across client, sale, and membership​

The new functionality is not limited to "Reception".

"Client profile" now includes a "Check-ins" tab where you can:

  • review that client’s check-in history;
  • open a specific record;
  • start a new check-in directly from the profile.

The check-in detail view now shows:

  • the client;
  • the service and location;
  • entered and exited time;
  • check-in and check-out method;
  • linked membership, when one is used;
  • linked sale and payment status.

There is also an important membership change: in "Issued memberships", the "Usage" tab is now a unified feed that includes check-ins as well. That gives teams a fuller history when a membership is used through the check-in workflow, not only through a standard sale.

📊 New reports for history and workload​

"Reports" now includes two new attendance views:

  • "Check-in history";
  • "Check-ins by date".

"Check-in history" is the better choice when you need detailed operational review. It lets you filter by location, client, check-in service, status, method, membership, and linked sale, and then open either the check-in itself or the sale directly from the report.

"Check-ins by date" is better for analysis. It shows:

  • number of check-ins;
  • unique clients;
  • total duration;
  • average duration.

This view also supports switching between table and chart, and each date row can open the detailed history for that exact day.

✅ What to do now​

  1. Review which services in your catalog should become "Check-in service".
  2. Configure "Check-in pricing" so it matches your real entry, included time, and stay-charging model.
  3. Test both manual "Check-in" and the QR flow in "Reception" for your current location.
  4. Open a few sample records and review how linked sales and due amounts now behave.
  5. If you use memberships, review the "Usage" tab in "Issued memberships" and the "Check-ins" tab in "Client profile".
  6. Open "Check-in history" and "Check-ins by date" to set the filters your team needs and confirm what they will see in reporting.

🔗 Helpful links​