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Fiscal devices and fiscal printing

This page covers the setup and usage of the physical fiscal device. This is not the Cash registers module, but a separate topic for selecting a device, printing receipts, and using the device utilities around it.

When to use this page​

  • When you set up a fiscal device for the first time.
  • When you need to change the selected device or operator details.
  • When you want to print an X report, Z report, or a duplicate of the last receipt.
  • When you want to check device status, current cash amount, or run diagnostics.
  • When a payment is saved but printing did not complete and you need to verify the device setup.

Where to find it​

  • Open it from the top menu in the desktop version: Integrations → Fiscal devices.
  • If a device is already selected, you may also see its serial number in the menu.
note

Working with a local fiscal device requires an environment that supports local devices. In practice, this means the desktop app or another supported desktop environment.

Before you start​

Before the first print, prepare the other required settings:

These settings define how the sale is sent to the device. The fiscal devices page does not replace them.

The cash register must also be connected to the computer with a cable and switched to its computer connection mode. See Computer connection mode below.

Which cash registers work​

Reservation.Studio works with Daisy and Datecs cash registers:

  • Datecs — DP-05, DP-25, DP-35, WP-50 and DP-150.
  • Daisy — the devices that work with the Daisy computer connection protocol, for example Compact M.

The device is detected automatically when you scan. The list shows the manufacturer and the model, so you can check which device is selected.

If you cannot find your cash register — it is not among the ones listed above, or the scan does not detect it — contact us. Tell us the manufacturer and the model so we can check what can be done.

What you see in the settings​

  • Scan devices — searches for available fiscal devices.
  • a list of detected devices:
    • manufacturer and model;
    • serial number;
    • transport type.
  • selection of one active device.
  • Operator number
  • Operator password
  • Print non-fiscal receipt

There are also device-level utilities:

  • Print X report
  • Print Z report
  • Print duplicate (last receipt) — only if supported by the device
  • Get cash amount
  • Get status
  • Run diagnostics

What the operator number and password mean​

The operator is a record inside the cash register device itself. It is not a Reservation.Studio user and does not grant access to Business menus, sales, or reports.

  • Operator number is the operator number in the device. Valid numbers depend on the device: 1 to 20 on Daisy Compact M 02, 1 to 30 on Datecs DP-150.
  • Operator password is the password for that operator in the device. Reservation.Studio accepts a password of up to 6 digits for every device. If the operator in the device has a longer password, shorten it from the device menu, otherwise printing will fail.
  • If the operators were changed by a service technician, use the number and password configured in the device, not the factory examples below.

Factory passwords:

  • Daisy Compact M 02 — operators 1-18 usually use the same number as the password (1 ... 18), operator 19 uses 8888, and operator 20 uses 9999.
  • Datecs DP-150 — each operator's password is the same as its number: operator 1 uses password 1, operator 2 uses 2, and so on.

Two more rules for Daisy:

  • Do not use 0 as the password. In Daisy, password 0 disables issuing fiscal receipts for that operator.
  • Non-zero passwords must be different between operators inside the device.

The device uses these details for fiscal operations:

  • opening a fiscal receipt;
  • issuing a reversal fiscal document;
  • identifying the operator in the unique sale number, for example OP01;
  • printing and reporting by operator inside the device;
  • checking whether the operator is allowed to use reversal reasons, when the device is configured that way.

Computer connection mode​

Cash registers with their own keyboard work in several modes. Until the device is in its computer connection mode, it accepts nothing from Reservation.Studio — the scan will not find it, or printing will fail.

You switch the mode from the keyboard of the device itself:

  • Daisy Compact M 02 — press the M key until the display shows PC, enter the password for that mode (9999 by default) and confirm with the total key.
  • Datecs DP-150 — select the PC connection mode from the device menu.

The exact keys may differ on another model. If you are not sure, check the manufacturer's manual or ask the service company that maintains the device.

tip

If the scan does not find the device, check this mode first, before looking for a problem with the cable or the settings.

Steps: Initial setup​

  1. Open Integrations → Fiscal devices.
  2. Make sure the device is in its computer connection mode.
  3. Select Scan devices.
  4. Choose the device you want to use for printing.
  5. Fill in Operator number and Operator password.
  6. Decide whether the device should print fiscal or non-fiscal receipts.
  7. Save.

When to use fiscal and when to use non-fiscal printing​

  • Use fiscal printing when the payment must issue a real fiscal receipt.
  • Use non-fiscal printing only for test, demo, or internal service scenarios where a real fiscal receipt must not be issued.

Practical examples:

  • if you work in a normal sales flow with fiscal receipts, keep the device in fiscal mode;
  • if the device should print only a copy or a service receipt, enable Print non-fiscal receipt.
Important

If Print non-fiscal receipt is enabled, the system prints a non-fiscal receipt, not a fiscal one. This mode is suitable only for test and non-fiscal scenarios.

How it connects to payments​

  • During Add payment, the system uses the selected device and its settings.
  • If there is no selected device or the current environment does not support local printing, the payment may still be saved, but fiscal printing will not complete automatically.
  • When a fiscal receipt is printed successfully, the payment keeps a fiscal status and receipt reference.
  • If printing fails, the system keeps a failed status and you can try again.

X report, Z report, and the other utilities​

  • X report — an intermediate report without closing the day.
  • Z report — closes the daily report on the device and resets the daily totals.
  • Print duplicate — prints a duplicate of the last receipt if the device supports it.
  • Get cash amount — shows the amount currently reported by the device itself.
  • Get status — returns the current device status.
  • Run diagnostics — runs a test operation against the device and returns a detailed result.

Special case: void and refund​

  • When you void or refund a payment, the system may print a reversal fiscal document.
  • This works only if the original payment already has an issued fiscal receipt.
  • These operations also require a selected fiscal device that is ready to work.
  • The detailed flow is described in Payment voids and refunds.
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