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Reviews

The "Reviews" screen is for client reviews, review statistics, and replies. Reviews come from completed appointments and affect the public profile of the business.

What you will see​

  • a list of reviews;
  • review statistics;
  • a "Haven`t replied" filter for reviews without a reply;
  • actions for viewing, replying, and review invitations.

How to invite a client for a review​

  1. Open the review invitation for the specific client.
  2. You will see a personalized Review link for the selected client and appointment.
  3. You can:
    • copy the link;
    • open the link;
    • show a QR code;
    • use "Share via SMS".

How to reply to a review​

  1. Open the review.
  2. Choose "Post reply" or "Edit reply".
  3. Fill in "Your reply".
  4. Optionally use "Generate AI smart reply".
  5. Choose "Who answer?".
  6. Decide whether the reply should be "Invisible on public profile".
  7. Save the change.

How the AI reply works​

  • "Generate AI smart reply" uses the actual review comment as the basis.
  • The system fills the proposed text into "Your reply".
  • You can still edit that text manually before saving.
  • The AI reply does not publish anything automatically. You still need to choose "Who answer?", decide whether the reply should stay visible in the public profile, and click "Save".

Important​

  • The reply has a limit of 1000 characters.
  • You can filter reviews by statistics and by whether they already have a reply.
  • If you hide a reply, it stays saved in the system but does not appear in the public profile.