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Fiscal devices and fiscal printing

This page covers the setup and usage of the physical fiscal device. This is not the Cash registers module, but a separate topic for selecting a device, printing receipts, and using the device utilities around it.

When to use this page​

  • When you set up a fiscal device for the first time.
  • When you need to change the selected device or operator details.
  • When you want to print an X report, Z report, or a duplicate of the last receipt.
  • When you want to check device status, current cash amount, or run diagnostics.
  • When a payment is saved but printing did not complete and you need to verify the device setup.

Where to find it​

  • Open it from the top menu in the desktop version: Integrations → Fiscal devices.
  • If a device is already selected, you may also see its serial number in the menu.
note

Working with a local fiscal device requires an environment that supports local devices. In practice, this means the desktop app or another supported desktop environment.

Before you start​

Before the first print, prepare the other required settings:

These settings define how the sale is sent to the device. The fiscal devices page does not replace them.

What you see in the settings​

  • Scan devices — searches for available fiscal devices.
  • a list of detected devices:
    • manufacturer and model;
    • serial number;
    • transport type.
  • selection of one active device.
  • Operator number
  • Operator password
  • Print non-fiscal receipt

There are also device-level utilities:

  • Print X report
  • Print Z report
  • Print duplicate (last receipt) — only if supported by the device
  • Get cash amount
  • Get status
  • Run diagnostics

Steps: Initial setup​

  1. Open Integrations → Fiscal devices.
  2. Select Scan devices.
  3. Choose the device you want to use for printing.
  4. Fill in Operator number and Operator password.
  5. Decide whether the device should print fiscal or non-fiscal receipts.
  6. Save.

When to use fiscal and when to use non-fiscal printing​

  • Use fiscal printing when the payment must issue a real fiscal receipt.
  • Use non-fiscal printing only for test, demo, or internal service scenarios where a real fiscal receipt must not be issued.

Practical examples:

  • if you work in a normal sales flow with fiscal receipts, keep the device in fiscal mode;
  • if the device should print only a copy or a service receipt, enable Print non-fiscal receipt.
Important

If Print non-fiscal receipt is enabled, the system prints a non-fiscal receipt, not a fiscal one. This mode is suitable only for test and non-fiscal scenarios.

How it connects to payments​

  • During Add payment, the system uses the selected device and its settings.
  • If there is no selected device or the current environment does not support local printing, the payment may still be saved, but fiscal printing will not complete automatically.
  • When a fiscal receipt is printed successfully, the payment keeps a fiscal status and receipt reference.
  • If printing fails, the system keeps a failed status and you can try again.

X report, Z report, and the other utilities​

  • X report — an intermediate report without closing the day.
  • Z report — closes the daily report on the device and resets the daily totals.
  • Print duplicate — prints a duplicate of the last receipt if the device supports it.
  • Get cash amount — shows the amount currently reported by the device itself.
  • Get status — returns the current device status.
  • Run diagnostics — runs a test operation against the device and returns a detailed result.

Special case: void and refund​

  • When you void or refund a payment, the system may print a reversal fiscal document.
  • This works only if the original payment already has an issued fiscal receipt.
  • These operations also require a selected fiscal device that is ready to work.
  • The detailed flow is described in Payment voids and refunds.