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Team and Availability

This section brings together the settings that determine who, where, and when bookings can happen. It is where you manage:

  • the people who work with clients;
  • the locations where services happen;
  • the resources that limit capacity;
  • working hours and exceptions.

When to use this section​

  • When you are setting up the business for the first time.
  • When you add a new employee, location, or resource.
  • When you change schedules and want that to affect the calendar and online booking.
  • When availability does not behave as expected.

How the section is organised​

  • Locations — where work happens and what the base context is for services, employees, and the online profile.
  • Employees — who works, in which locations, with which services, and with what access.
  • Resources — which rooms, devices, and seats limit capacity.
  • Working hours — when the location and employees are available and when time is blocked.

The availability chain​

Availability in the system is usually built in this order:

  1. you have an active location;
  2. you have an active employee connected to that location;
  3. the service is connected to the correct location and employee;
  4. if the service uses a resource, that resource is active and connected;
  5. working hours exist and there is no blocked time for that moment.

If one of these steps is missing, the slot may not appear in the calendar or in online booking.

Where to start​

The most practical order is:

  1. add Locations;
  2. add Employees and connect them to locations;
  3. if needed, add Resources;
  4. configure Working hours;
  5. then go back to Services and Online booking.

If availability does not look right​

Check the right subpage first:

  • Locations — is the location active and does it participate in services and the online profile;
  • Employees — is the employee active and is "Acceptance of appointments" enabled;
  • Resources — is there an active resource and does the service use its availability;
  • Working hours — are there working hours and is there blocked time.

Important:

  • this is not where you configure the services themselves;
  • this is not where you configure the online profile rules;
  • this is where you configure the foundation that services, the calendar, and online booking depend on.