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Request submission window

This setting defines which days and time ranges clients are allowed to submit an online request. It is a separate rule from working hours, free slots, and how early or how far ahead an appointment can be booked.

What this setting controls​

The "Online booking request window" section contains three fields:

  • "Accept requests from"
  • "Accept requests until"
  • "Accept requests on days"

These fields define when the request may be submitted. For example, you can accept online requests only:

  • on weekdays;
  • between 8:00 AM and 8:00 PM;
  • on selected days of the week.

How to configure it​

  1. Open "Online booking" for the specific location.
  2. Find the "Online booking request window" section.
  3. Set:
    • a start time in "Accept requests from"
    • an end time in "Accept requests until"
    • the allowed days in "Accept requests on days"
  4. Save your changes.

How it works​

  • The check applies to the moment when the request is submitted, not to the actual appointment time.
  • Even if a free slot exists, the request will be rejected if it is submitted outside the allowed day or time range.
  • Validation is done in the business timezone.
  • If no days are selected, online requests will not be accepted.
  • If the start time is after the end time, the setting is invalid.

How it works together with the other limits​

This setting does not replace the other online booking rules. Once the request is inside the allowed day and time range, the system still checks:

  • whether free time slots exist according to the location or employee working hours;
  • "When a client can make an appointment";
  • "Online appointment available in the future";
  • service-level and slot-level availability rules.

Because of that, a client may still be unable to book a specific slot even if the request is sent in the correct day and time window.

When it is useful​

This setting is most useful when:

  • you want online requests only on business days;
  • you do not want late-night requests;
  • the location accepts online requests only during certain hours even though working hours are longer;
  • your team processes new requests only during a specific time window.