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Account and Security in Marketplace

In Marketplace, your profile stores the details used for bookings and notifications. From it, you can edit your personal details, manage your password and email, and deactivate or delete your profile.

When to use this​

  • You want to change your name, phone, or profile photo.
  • Marketplace shows "Complete your profile".
  • You need to verify your email through "Verify your email".
  • You want to use "Change password" or "Change email".
  • You want to open "Manage account status".

Before you start​

Make sure you are signed in. To change password, change email, deactivate, or delete your profile, you need to confirm the action with your current password.

If you change your email, you need access to your current email address because Marketplace sends the verification code there.

How to open profile settings​

  1. Open "Profile" or "Menu".
  2. In the menu, select "Settings".
  3. Marketplace opens "Edit profile".

How to edit profile details​

  1. Open "Edit profile".
  2. In "Profile details", change "First name", "Last name", or "Phone number".
  3. Select "Save profile".

After success, Marketplace shows "Profile successfully updated!".

When "Complete your profile" appears​

Marketplace can show "Complete your profile" when details required for bookings and notifications are missing.

In this window, fill in the missing fields:

  • "First name";
  • "Last name";
  • "Phone number".

Then select "Save and continue". If you do not want to continue right now, select "Logout".

How to verify your email​

When your email is not verified, Marketplace can show "Verify your email".

  1. Open the email from Reservation.Studio.
  2. Click the verification button inside the email.
  3. Return to Marketplace.
  4. Select "I have verified my email".

If you do not see the email, check Spam/Junk or select "Send new email". If you want to continue later, select "I will confirm later".

How to set or change password​

If you signed in without creating a password, Marketplace can show "Secure your account". Enter "New password", repeat it in "Retype new password", and select "Set password".

To change an existing password:

  1. Open "Edit profile".
  2. In "Account security", select "Change password".
  3. Fill in "Current account password".
  4. Fill in "New password" and "Retype new password".
  5. Select "Change password".

If the passwords do not match, Marketplace shows "Passwords do not match.".

How to change email address​

  1. Open "Edit profile".
  2. In "Account security", select "Change email".
  3. Fill in "Current account password" and "New email address".
  4. Select "Continue".
  5. Open your current email and find the code.
  6. In "Confirm new email", enter "Verification code".
  7. Select "Confirm new email".

If you do not receive a code, use "Send code again". Marketplace may also show when you can request another code.

How to manage profile status​

  1. Open "Edit profile".
  2. In "Account status", select "Manage account status".
  3. Select "Deactivate profile" or "Delete profile".
  4. Select "Continue to deactivate profile" or "Continue to delete profile".
  5. Enter "Password".
  6. Confirm the action.

What happens next​

  • Personal detail changes are saved to your profile.
  • A verified email helps you receive important booking notifications.
  • The new password or new email is used for the next sign-in.
  • A deactivated profile can be restored later.
  • Deleting a profile is permanent and cannot be undone.

Important​

  • "Deactivate profile" is temporary: Marketplace shows "You can restore a deactivated profile later."
  • "Delete profile" is permanent: Marketplace shows "Permanent deletion cannot be undone."

Common issues​

I do not receive the verification email​

Check Spam/Junk. Then use "Send new email".

The code for the new email does not arrive​

Check your current email address. If needed, use "Send code again".

I cannot save the profile​

Check that required fields are filled in. If Marketplace shows "Complete your profile", fill in the missing details first and select "Save and continue".