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External connectivity with API and Webhooks

· 4 min read
Venelin Iliev
Founder & CTO @ Reservation.Studio

We’re excited to introduce External Connectivity in Reservation.Studio, which lets you connect your business to external apps and services in a structured, standardized way. This powerful capability opens new horizons for automation and integration of your business processes.


🔄 What is External Connectivity?

External Connectivity lets you connect Reservation.Studio to external apps and services in a structured and standardized way. With it, you gain access to up‑to‑date data, automate operations, and expand your business software ecosystem.

Communication follows the JSON:API standard—one of the most popular, easy‑to‑integrate RESTful API architectures—and outbound webhooks for specific events.


🌐 JSON:API integration

Key advantages:

  • Full data access: Structured access to all key system resources (read, create, update, delete).
  • Standardized approach: Unified request/response format—everything is JSON and follows the jsonapi.org spec.
  • Easy integration: Seamlessly connect to external/internal systems, mobile apps, and automated processes.

How to use JSON:API?

  1. Authentication and security

    • Access to the API is secured with API keys (or OAuth, depending on configuration).
    • Each user/integration can have its own key with specific permissions.
  2. Operations

    • Perform GET, POST, PATCH, DELETE against described resources.
    • Filtering, sorting, pagination, and including related entities are supported.

With the JSON:API integration, your developers can quickly build connections to the other systems you use—without complex, bespoke solutions.


📡 Webhooks

Webhooks let your external systems receive real‑time notifications when a specific event occurs (e.g., user created, data updated).

How do Webhooks work?

  1. Configure the webhook URL
    In the admin panel, set the URL where your external system will receive notifications.

  2. Receive messages
    On events, the system sends a POST request with a JSON payload containing event details.

  3. Process events
    The received data can trigger actions in the external system—e.g., create a user profile, update data in a CRM, etc.

Webhooks let your systems react instantly to changes in Reservation.Studio—no need for constant polling.


💼 Business benefits

Automation and integration

  • CRM connections: Automatically sync customer data between Reservation.Studio and your CRM.
  • ERP integration: Ensure smooth data flow to your ERP for financial management.
  • Payment gateways: Connect to various payment systems for automated payment processing.
  • Marketing automation: Integrate with marketing platforms for behavior‑based campaigns.

Reliability and security

  • Standardized protocol: The proven JSON:API standard ensures reliability and compatibility.
  • Secure communication: All data is transmitted over secure channels with modern encryption.
  • Access control: Fine‑grained control over which systems access which data.

Scalability

  • Fits any business: Works equally well for small integrations and large enterprise architectures.
  • Grow without limits: Add new integrations as your business grows.

Frequently asked questions

What kinds of systems can I connect to Reservation.Studio?

Any system or software that supports RESTful API integration or can receive HTTP POST requests with structured JSON data. This includes CRMs, accounting systems, online stores, and other business applications.

How complex is the setup?

Setup is very simple—generate an API key in the control panel and enter the URL where you want to receive notifications. No complex technical knowledge or special configuration is required.

How is data access controlled during integration?

The platform provides detailed access control—set different permission levels per API key, restrict access to specific data and functions, and audit all actions via the system log.

Which system changes can trigger automatic notifications?

You can receive notifications for important events such as: new bookings, changes to existing bookings, new customer registrations, completed sales, schedule changes, canceled appointments, and more. You choose which events to follow.

Is there a limit to the number of integrations I can create?

No. You can create unlimited integrations with different systems. Each integration can have its own access and notification settings to match your needs.

🚀 Get started today!

External Connectivity is available to all Reservation.Studio users. To start using it:

  1. Go to the admin panel
  2. Open the Integrations section
  3. Enable External Connectivity
  4. Generate an API key and configure webhook URLs as needed

For additional information on integrating external systems and implementation support, please contact our team.


Reservation.Studio is now even better. It’s not only a powerful tool for your business—it also saves you time and effort by integrating with the systems you use. Explore the new capabilities today! 🚀