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Manage notification templates

Notification types and channels​

In Settings > Notifications, you can manage templates for different notification types and set the channels used to send them. Each notification type can be sent via SMS, email, Viber, and other channels. You can also add and edit templates for different languages and use variables to personalize messages.

Notification types​

  1. Upcoming customer booking
    Sent to the customer at a specified time BEFORE the appointment starts. Configured from the booking form in the Notifications section.

  2. After a completed customer booking
    Sent to the customer at a specified time AFTER the appointment ends. Configured from the booking form in the Notifications section. Can be used to remind customers to book a follow‑up visit.

  3. When a new customer booking is created
    Sent to the customer immediately after the booking is created.

  4. When a customer booking is changed
    Sent to the customer when their booking is modified. Can be used as a confirmation of the applied changes.

  5. When a customer booking is deleted
    Sent to the customer when a booking is deleted. Used to notify the customer (or a class participant) that the appointment will not take place.

  6. When a booking status changes (customer)
    Sent to the customer when the status of a booking is changed by you or your staff through the business profile.

  7. When an ONLINE booking status changes (customer)
    Sent to the customer when the status of an online booking is changed via the customer booking app.

  8. After a booking is finished
    Automatically sent to the customer after the end of the appointment at a specified time. Can be used to request a review for the services provided.

  9. Birthday greeting
    Automatically sent on the birth date entered in the customer profile at your specified time.

  10. Upcoming booking reminder to employee
    Sent to the employee at the specified time BEFORE the appointment start. Configured from the booking form in the Notifications section.

  11. After a booking (to employee)
    Sent to the employee at a specified time AFTER the appointment ends. Configured from the booking form in the Notifications section. Can be used to follow up on customer status.

  12. New booking (to employee)
    Sent to employees immediately after a booking is created.

  13. Changed booking (to employee)
    Sent to employees when a booking is modified. Can be used to confirm the applied changes.

  14. Online payment link
    Payment links are the easiest way to accept online payments for your services.

  15. Pre‑appointment form to fill in
    Sent to the customer as a reminder to complete a form before the appointment.

  16. Post‑appointment form to fill in
    Sent to the customer as a reminder to complete a form after the appointment.

  17. Upcoming due date
    Sent to the customer as a reminder before an installment/payment due date.

Personalizing templates​

  • Choose channels: You can set the notification channels for each type, including SMS, email, Viber, and others.
  • Add templates: Create and edit templates for each notification type. You can add language‑specific templates so customers receive messages in their preferred language.
  • Use variables: Use variables like customer name, booking time, and more to personalize messages.

Visit Settings > Notifications in Reservation.Studio to manage notification templates and set preferred sending channels. Configure templates with variables and select the customer’s language to ensure effective, personalized communication.