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Channels

Global channels determine which active channels the system can use to send notifications for the whole business.

How global channels work​

  • In Global Notification Channels you enable and disable channels for all notifications.
  • If you stop a channel, notifications through that channel stop globally.
  • To edit notification templates, you need at least one active channel.
  • The available channels depend on the active services and settings in your business.

Steps​

  1. Open notification settings.
  2. Go to Global Notification Channels.
  3. Select the channels that should remain active.
  4. Confirm the change.

When to check this page​

  • when notifications are not being sent through the expected channel;
  • when you activate a new channel and want to apply it globally;
  • when templates are locked because no active channel is available.

Important​

  • This is a business-wide setting, not a personal setting for one user.
  • Turning off a channel here affects both automatic notifications and templates for that channel.