FAQ — Billing, wallet, and subscription
Quick answers to the most common questions so you can move fast. ⚡
What you'll learn
- Where to find wallet, subscription, invoice, and auto top-up answers.
- How to interpret status messages, deposit requirements, and invoice delivery.
- How to guide teammates when they hit a billing or payment issue.
Frequently asked questions
Frequently asked questions
What is the wallet used for?
To pay for sent notifications (SMS, email, Viber, etc.).
Where do I add a payment method?
Go to “Wallet → Make deposit → Payment methods” or “Subscription → Manage payment methods”.
I can’t make a deposit — why?
Check whether “Invoice details” are filled in. Without them, the deposit button may be disabled.
When does auto top‑up trigger?
When the balance falls below the minimum threshold.
Where are my invoices?
In “Wallet → Invoices”. You can download each invoice as a file.
How do I cancel my subscription?
Go to “Subscription”, open the active plan, and choose “Cancel”.