Support for Business Reservation.Studio
At Reservation.Studio, we aim to provide you with the best service and quick solutions to your questions and issues. Here are the support channels we offer and how you can use them:
What you'll learn
- Which channel to choose depending on urgency and topic.
- How to prepare a ticket for a fast resolution without extra back-and-forth.
- What security and reliability guarantees we provide for your business.
Channel overview
| Channel | Topics | Hours | Expected reply |
|---|---|---|---|
| Email (contact form) | Billing, contracts, general inquiries | Mon–Fri 09:00–18:00 | within 1 business day |
| Live chat | Setup blockers, real-time questions | Mon–Fri 09:00–18:00 | minutes |
| Phone | Critical incidents, blocked sales | Mon–Fri 09:00–18:00 | immediate |
| Viber | Quick updates, sharing screenshots | Mon–Fri 09:00–18:00 | within 30 min |
| Facebook page/Messenger | Marketing, news, feedback | Daily | within 1 business day |
| Facebook group | Ideas, best practices, community help | Always on | Depends on the community |
Support Channels
1. Email Support
You can contact our support team via email. For more information, please visit our contact page. This channel is suitable for questions related to:
- Booking issues
- Questions about account settings
- Billing and invoicing inquiries
2. Live Chat
Our live chat is available Monday to Friday, from 9:00 to 18:00. Use this channel for quick questions and urgent assistance. Start a chat via our contact page and an agent will assist you right away.
3. Phone Support
If you prefer to speak directly with our team, please see our support phone details on the contact page. Our staff is available Monday to Friday, from 9:00 to 18:00.
4. Viber Support
You can also reach us via Viber for quick questions and messages. For more details on how to connect via Viber, visit our contact page.
5. Facebook Page and Messenger
You can also write to us through our Facebook page or directly via Messenger. We will respond to your questions as quickly as possible.
6. Facebook Group
For ideas, tips, and peer support, you can join our Facebook group. Ask questions, share suggestions, and get help from other platform users.
How to prepare a ticket
- Describe the issue briefly: module, expected result, actual behavior.
- Add identifiers (booking/client ID, location, timestamp, device).
- Attach screenshots or clips if the issue is visual.
- Specify whether it affects all users or a specific role.
- For critical incidents use chat or phone and mark the email subject with “CRITICAL”.
What support do we provide?
We are here to help you with:
- Technical assistance: Issues with platform access, features, and settings.
- Integration questions: Support for integrations with other systems such as CRMs, payment processors, and more.
- Training and tips: Guides on using key platform features and best-practice recommendations for getting the most out of Reservation.Studio.
- Billing questions: Help with payments, subscription plans, and invoices.
Technical Information and Security
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Data security: Your data is protected with strong encryption. We keep your data safe and confidential, adhering to all legal and regulatory information security standards.
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Automatic backups: All data stored in Reservation.Studio is automatically backed up daily. This ensures safety and quick recovery if needed.
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Continuous updates: Reservation.Studio software is regularly updated to ensure maximum performance, security, and support for new features. Our team follows the latest technologies and standards to provide a stable and up-to-date platform.
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Reliability and availability: Reservation.Studio servers have high availability and are maintained by a team of professionals to ensure the service is always accessible to you, even under heavy load.
How to contact us?
If you need help, don’t hesitate to contact us using any of the channels above or visit our contact page.